🔒 Privacy Policy

1. Who We Are

CoralPlay is operated by CoralPlay Entertainment Pty Ltd, a company registered in New South Wales, Australia.

• ABN: 58 204 731 196
• Address: Suite 8, 45 Pirrama Road, Pyrmont NSW 2009, Australia
• Email: [email protected]

CoralPlay is a free social entertainment platform. We do not operate as a real-money platform and do not process financial transactions of any kind.

2. Information We Collect

2.1 Information You Provide

We collect personal information only when you voluntarily provide it. This may include:

• Contact form submissions: name, email address, and message content when you contact our support team.
• Age verification confirmation: a session flag confirming you have declared yourself to be 18 or older (no date of birth is stored).

2.2 Information Collected Automatically

When you visit CoralPlay, our servers and analytics tools may automatically collect:

• IP address and approximate geographic location (country/state level)
• Browser type, version, and operating system
• Pages visited, time on page, and referring URL
• Device type (desktop, mobile, tablet)
• Session duration and interaction events

This data is collected in aggregate form and is not linked to your identity unless you have separately provided personal information.

2.3 Local Storage & Session Data

We store minimal data in your browser's localStorage and sessionStorage to manage your session preferences (e.g., age verification status, cookie consent choice). This data never leaves your device and is not transmitted to our servers.

3. How We Use Your Information

We use collected information for the following purposes:

• Platform operation: To deliver and maintain the CoralPlay entertainment experience.
• Support: To respond to enquiries submitted via our contact form.
• Analytics: To understand how visitors use our platform and improve its features.
• Safety & compliance: To enforce our age requirement and Terms of Use.
• Legal obligations: To comply with applicable Australian laws and regulations.

We do not use your data for direct marketing, profiling, or sale to third parties.

4. Cookies & Tracking

CoralPlay uses cookies and similar browser storage technologies. Please refer to our Cookie Policy for full details on the types of cookies used, their purposes, and how to manage your preferences.

You may decline non-essential cookies via the banner displayed on your first visit. Declining cookies will not prevent access to CoralPlay's core entertainment features.

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist with website hosting, analytics, and email delivery, bound by strict confidentiality obligations.
• Legal requirements: When required to comply with a court order, legal process, or regulatory authority request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.
• Safety: To protect the safety or rights of CoralPlay, our users, or the public.

Any third-party service providers engaged by CoralPlay are required to handle personal information in accordance with the Privacy Act 1988 (Cth).

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

• HTTPS encryption for all data in transit
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security reviews of our systems and processes

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please notify us immediately at [email protected] if you suspect any unauthorised use of your information.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Contact form data: Retained for up to 24 months to ensure we can follow up on support requests.
• Analytics data: Aggregated and anonymised after 13 months.
• Browser-stored data: Persists in your browser until you clear it or withdraw cookie consent.

When data is no longer required, it is securely deleted or de-identified.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent to data processing where consent is the legal basis
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

CoralPlay is strictly intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has accessed CoralPlay or provided personal information, please contact us at [email protected] immediately.

10. External Links

CoralPlay may contain links to external websites, including official responsible play support resources such as GambleAware and Gambling Help Online. These external sites have their own privacy policies, which we encourage you to review. CoralPlay is not responsible for the privacy practices or content of any third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will indicate the revision date at the top of this page. Continued use of CoralPlay after any changes constitutes your acceptance of the updated policy.

For material changes, we will display a prominent notice on the platform.

12. Contact Us

For any privacy-related enquiries, access requests, complaints, or concerns, please contact our Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001